Fusion CX IPO Review
Fusion CX Limited, an Indian customer experience and business process solutions provider, plans to raise ₹702 Cr through an IPO.
[Fresh Issue ₹500 Cr + OFS ₹202 Cr]
Fusion cx ipo price: ₹275–₹289 per share
Fusion CX: History
The Company was originally incorporated as Xplore-Tech Services Pvt Ltd., a private limited company under the Companies Act, 1956, on February 25, 2004.
It was then converted into a public limited company on April 26, 2024, by a special resolution passed by the shareholders.
The Company changed its name to Fusion CX Limited, and the Registrar of Companies issued a fresh certificate of incorporation on June 26, 2024.
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Fusion CX: Business
Fusion CX Ltd is a customer experience (CX) service provider delivering high-end, complex, and integrated CX services.
The Company provides services across multiple channels, including –
- Voice,
- Email,
- Chat,
- Social Media, and
- Message.
Fusion_CX provides these services in a cost-effective manner, with technology playing a central role in the service delivery model.
With technology at the core of its business model, the company combines (1) deep domain expertise and (2) proprietary AI-driven platforms to deliver intelligent, multilingual, and omnichannel engagement at scale.
The Company delivers end-to-end customer experience solutions through platforms and AI-powered tools developed in-house.
Client List
The company supports clients across sectors such as BFSI, healthcare, retail, and utilities and energy through a global delivery network.
Some of the key clients include Ajio, Meesho, Arvind Fashion, Leonardo Hotels, Insurance Express, and Traya.
Delivery Network
As of June 30, 2026, the company operated in 15 countries with 40 strategically located delivery centres, ensuring 24×7 support across several time zones, supporting clients in 28 languages.
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Peer Companies
Alldigi Tech Limited, eClerx, Firstsource, Hinduja Global Solutions, IKS Health, and Sagility Health, among others.
Strategies Ahead
Client retention, expansion of wallet share, deepening market presence, and entering new geographies to drive growth.
Accelerating growth through strategic R&D investments.
Pursue strategic acquisitions.
Focus on high-value corporate accounts and accelerating growth through up-selling and cross-selling.
Operational efficiency and cost optimization.
Company Promoters
- Pankaj Dhanuka,
- Kishore Saraogi,
- P N S Business Private Limited,
- Rasish Consultants Private Limited.
Refer to Fusion CX Limited DRHP for further information.
IPO Detail
ipo date: 14 Oct – 16 Oct 2026
Minimum Amount: ₹14,739
Minimum Bid: 51 Shares
Face Value: INR 1 per share
Listing On: NSE, BSE
Financial
Objects of the IPO
Repayment (prepayment), in full or in part, of certain outstanding borrowings availed by the Company;
Investment in step-down subsidiaries, Omind Technologies Inc. and Omind Technologies Pvt Ltd., for upgrading IT tools (Arya & MindVoice); and
Pursuing inorganic growth through unidentified acquisitions.
Book Running Lead Managers
Nuvama Wealth Management
IIFL Capital Services
Motilal Oswal Investment Advisors
CONCLUSION
Considering financial performance and the nature of the business, FinBlab recommends a ‘SUBSCRIBE’ rating (keeping a long-term view in mind) for the Fusion CX Limited IPO.
Do come back to learn more about “upcoming IPOs”.
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Disclaimer: This article is purely for informational purposes.
While much time and effort is made to provide the information, I (Vishal Dalwadi) or FinBlab do not guarantee the accuracy, correctness, completeness or reliability of any information or data displayed herein and shall not be held responsible.
